OYO Hotels & Homes announced the launch of its ‘Equal Partner Policy’ at a recently held webinar for its asset owners hosted by Ritesh Agarwal, Founder & Group CEO, OYO Hotels & Homes and Rohit Kapoor, Chief Executive Officer, OYO India & South Asia. OYO utilised the lock-down period to constantly engage with owners, take their recommendations and improve ways of working to deliver immense value to them. The Equal Partner Policy (EPP) is one such initiative that will serve as a guiding principle to strengthen trust and increase transparency in the asset owner community. Under EPP, OYO has laid out seven guidelines – Communication, Respect, Availability, Transparency, Recognition, Technology and Togetherness, to ensure that the company creates a collaborative ecosystem with its owners for business improvements. EPP includes a concerted approach for proposed policy changes impacting business operations, complete transparency, simplified and clear reconciliation statements, rewards and recognition as well as financial support made available to owners if required.
Rohit Kapoor, Chief Executive Officer, OYO India & South Asia said, “ We have introduced several initiatives, most of which have come straight from them, to enable us to bounce back stronger and better. Our simplified reconciliation statements, Tariff Manager for pricing controls, easy no show policy, weekly payments have strengthened our relationship with owners over the last year.”
Kapoor added, “The program is customised to our asset owners’ needs and takes into account the uniqueness each partner brings. Our owners are the backbone of our business and we are confident that we will continue delivering value to them with complete dedication as we drive OYO’s resurgence in 2021, which will also fuel the recovery of the hospitality industry.”
Karthik Kadhirvel, Owner of Capital O Vinayak In, Coimbatore, Winner of Club Red last year said, “Over the last year, I have witnessed for myself how the team takes our inputs constructively and comes up with new initiatives for our benefit. I was a Club Red contest winner from last year and this brought me a lot of pride and recognition in the hospitality fraternity as well as among my family and friends. I would like to thank OYO’s team and my hotel staff who helped me achieve this honor.”
