FHRAI signed an MoU with Educational Testing Service (ETS) India to establish robust, role-specific English communication benchmarks for the hospitality and restaurant sector using the TOEIC Link assessment.
The collaboration brings together FHRAI’s industry leadership and ETS’s global assessment expertise to drive a sector-wide transformation in workforce readiness. With communication as the cornerstone of guest engagement and service delivery, the MoU focuses on integrating English language proficiency as a measurable hiring and training standard.
