Speaking at 20th HRAWI Regional Convention, Jimmy Shaw, President of HRAWI, said, “It is crucial to consistently emphasise the adoption of AI. In my view, two specific AI technologies stand out for their direct impact on our industry: real-time natural language processing (NLP) and vision AI via wearables. These innovations can eliminate many of the current challenges we face, such as communicating across multiple languages, enabling intelligent real-time guest recognition, and providing our guests with a visual guide that accompanies them seamlessly as they explore unfamiliar environments.”
