To excel in today’s dynamic landscape, hotels must anticipate guest needs and leverage strategies to enhance satisfaction.
Himanshu Kala
In today’s dynamic landscape, hotels must innovate to stay ahead, using creativity and strategy to elevate services and create memorable experiences that resonate with modern travellers and brands.
Here are some key strategies the Director of Rooms can use to drive revenue and improve guest satisfaction:
- Local sightseeing packages: Curated local sightseeing packages let guests explore beyond the hotel, offering enriching experiences that highlight the region’s culture and heritage through partnerships with tour operators
- Relevance to environmental, social and governance: In today’s environmentally conscious era, hotels must commit to sustainability and social responsibility. Eco-friendly practices, community support, and ethical initiatives align with guest values and boost brand reputation
- Culinary promotions: Food is the key to the guest experience, and culinary promotions can entice taste buds, while boosting revenue
- Digital experiences: Embracing technology will help to meet tech-savvy travellers’ expectations and demands. Mobile check-in, keyless entry, and in-room tablets enhance convenience and ensure a seamless guest experience
- Community engagements and CSR: Engaging with local community and supporting meaningful motives fosters goodwill and good rapport
among guests.
(The views expressed are solely of the author. The publication may or may not subscribe to the same)
Eco-friendly practices and ethical initiatives align with guest values
Himanshu Kala, Director, Rooms, Bengaluru Marriott Hotel Whitefield
