In line with the Ministry of Tourism’s approach and directions to reposition India Tourism Offices as Catalysts for Convergence — facilitating State-Industry collaboration — and Visitor Experience Enhancers, the Southern Regional Office has initiated capacity-building interventions to strengthen tourism promotion and stakeholder engagement across the region.
As part of this renewed strategy, the Southern Regional Office, Ministry of Tourism, Government of India, jointly with the Tamil Nadu Tourism Department, Coimbatore office and SKAL International Coimbatore Chapter, organised a Capacity Building Training Programme for Hotel Housekeeping Staff at Hotel IKON by Annapoorna, Coimbatore, on 25th November 2025 under the theme “Best Practices in Housekeeping.”
The programme witnessed participation from 75 hotel housekeeping professionals representing 25 hotels across Coimbatore, Valparai and Pollachi. The event aimed to empower hospitality teams to enhance guest experience, raise service quality benchmarks, improve operational efficiency, and strengthen professional housekeeping standards.
Shri D. Venkatesan, Regional Director (South), Ministry of Tourism, addressed the participants and highlighted the significance of sustainable housekeeping practices, elevating guest satisfaction and emerging industry trends driving today’s hospitality environment.
Dr Eugene, Lecturer, Institute of Hotel Management (IHM) Chennai, delivered an expert session on Best Practices in Housekeeping with focus on innovative techniques, practical demonstrations and global operational standards. The session was interactive and well-received by attendees.
Delivering the Vote of Thanks, Smt. T. Jegatheswari, District Tourist Officer, Government of Tamil Nadu, emphasised the pivotal role of service quality in shaping a destination’s image, reinforcing that guest experience excellence directly influences tourism growth and brand perception.
Participants appreciated the relevance and effectiveness of the training and expressed interest in further such programmes. Indiatourism Chennai plans to conduct similar hospitality-focused workshops in other Southern cities in collaboration with industry bodies and academic institutions.
This capacity-building initiative aligns with the Ministry of Tourism’s larger objective of enhancing tourism competitiveness through skills development, industry partnerships and visitor experience excellence.
